Every Kecyou machine carries a 12-month warranty from the date of shipment, covering defects in materials and workmanship under normal use. Covered repairs include free replacement parts and remote guidance. Consumables such as taps, drill bits and wearing fixture parts are excluded, as is damage from misuse, unauthorized modification or improper power supply.
Support does not end with the warranty. Our engineers provide lifetime technical support: remote video debugging, parameter setup and process advice, Monday to Saturday, 8:30–18:00 (GMT+8), via WhatsApp, email or video call.
Common wear parts and spare fixtures are stocked at our factory and ship within days, so a broken tap guide or fixture set never stops your line for weeks.
Every machine is assembled and test-run in our workshop before delivery. You receive running videos of your own machine, and third-party inspection is welcome before shipment.
Machines are built to the specification confirmed in your order. If a machine does not conform, contact us with photos or video — we will make it right through remote guidance, replacement parts or another agreed remedy.
WhatsApp or email us your machine model, serial number and a short video of the issue. We respond within one business day and keep spare parts moving until your machine runs again.
KECYOU MACHINERY